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Author: Radish Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 190819  
Subject: Re: Lenovo experience Date: 10/15/2012 8:41 PM
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Recap and update:

Back in May, I called Lenovo about a problem with an E525 where the bluetooth randomly disconnects from the mouse, and won't reconnect without a power off/on.

They screwed around for 3 months trying to fix that, during which they updated all the software that could conceivably relate to bluetooth, and replaced all the hardware too. For weeks at a time, the laptop was away for repairs.

Having concluded they couldn't fix the laptop, they decided to replace it. Lenovo hasn't admitted this, but it is evident from various facts that they couldn't get a replacement laptop to work properly either... apparently all the E525's past a certain hardware revision number have bluetooth problems (on those that have bluetooth, which is optional).

So then Lenovo decided to replace the E525 with a similarly-spec'ed E530, which they said would ship within 2 weeks and they'd email me tracking info.

Three weeks later, Lenovo emailed to say they couldn't build that E530 either. Something about parts not being available. So they said they'd build an even higher model of the E530, to make up for the delay, which they would ship within 2 weeks and they'd email me tracking info.

Now, surprise, surprise... those 2 weeks have come and gone. And I haven't heard anything from Lenovo. There isn't any yet-higher model of the E530 (except expanding the 6GB of RAM to 8GB), so I'm wondering what their plan will be to "make up for" this delay?

Phil
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