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RHinCT: ... sounds to me like that tries to have it both ways. On the one hand, repairs and service are supposed to be a goal of the car companies. On the other, the way to take market share is to make cars that need fewer repairs and service.

I would not be too quick to buy into the argument made. Prior to international competition for market share, there is no question the U.S. auto company business model was built around a vertically integrated enterprise that produced and marketed new vehicles and repair parts. International competition and vehicle warranties gradually made that business model untenable and parts producing divisions were spun out into standalone businesses. The vehicle manufacturing enterprise had no choice but to re-engineer their products to compete with those offered by foreign suppliers. The GM and Chrysler bankruptcies in part reflected the slowness of uptake by those companies and their employee unions to the realities of international competition.
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