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Author: Sneakpuff Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 18107  
Subject: Re: Lack of corporate morality Date: 10/29/2006 10:12 AM
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Rob,

I hope you're right about the dealer network, but I'm not seeing it where I live. And holding up customers for over sticker price on popular models; while legal, is a good indicator of dealer attitude toward customers. When dealers will do that for a little extra profit, they lose much more by way of the negative word of mouth. This basic lack of understanding what makes them successful and customer respect is a deep seeded attitude I see in most dealerships. When you combine it with the product probelms Ford has, it's more destructive.

I buy 6 to 10 cars and trucks every year for my business and I've tried to deal with a number of dealerships. Even though I love the old Fords I have given up trying to buy anything from any of the Ford delaers within 150 miles of where I live. I've found a Chevy dealer and a GMC/Buick dealer that is responsive so I buy from them.

I know this is all acecdotal, but that's all I can see and really know about. You can read all the reports and analize all you want, but if the changes aren't hitting the dealerships, there are no changes.

ES
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