Greetings:Update from my 1/31/13 post re Amazon app not showing up on a SamsungBD-EM59C Blu-ray dvd player.Downloaded software update as suggested, Thanks.No help, still no Amazon Prime. Spent a couple hours on the phone withSamsung and Amazon. Samsung says call Amazon they will talk you downon loading their app. Amazon says that dvd is not updateable, apphas to be loaded at time of manufacture.Is either one, Amazon or Samsung giving me good information?I guess next step is to return dvd to Costco and have them sell me amodel with Amazon on it.thanks,Tom/hilcntry
Based on what I'm finding with Google, it appears Amazon does not have an app for Samsung players.http://www.amazon.com/forum/amazon%20video%20on%20demand?_en...(That was one of several similar discussions I found.)Returning to Costco may be your best bet. I got my Sony player from Costco, and it has it (though I never use Amazon).
I bought the Samsung HT-D6730W Home Theater System for my Samsung E7150 W TV, and I have and have used the Amazon video app. I did not go get it. I just connected things and turned them on and let them update.Karen
Thanks to 1poorguy and Karen for their quick replies.The clerk at Costco told me that player had Amazon on it,they are not a whole lot of help.Because I'm dealing with Costco, I don't expect a hasslwhen I return it.Read the thread that 1poorguy directed me to. Do you supposethat Amazon snubs Samsong because they are marketing somecompeting phone products?
Yeah, Costco is great in many ways. And their staff really does try to be helpful. But they aren't really gurus (usually). You sorta have to know what you're looking at because the staff probably doesn't. (I recently called a shed manufacturer to get some info because the Costco dudes simply didn't know.)Your manual (and likely the box too) should tell you what is available with that player. If it lists Amazon, and you're not getting it, then I'd be burning up the lines to Samsung demanding better answers.As you say, if you need to return it there isn't anyplace easier than Costco.No idea about competing products. I wouldn't think Amazon would care, really, because you're still their customer (Amazon Prime) and they want their customer to stay happy lest you leave them and take your money with you. But then sometimes companies do stupid things that drive customers away.
I just found this statement on Amazon:On your Samsung TV manufactured beginning in 2012, you start the registration process from the SmartHub home screen. On your Samsung TV manufactured in 2009 or 2010, you start the registration process from the widget gallery.Karen
To Karen:Thanks for the time you spent looking into my problem. think you have to go back to my original post.I puchased two Samsung Smart devices, tv and Blr-ray dvd.They were installed in 2 different home theater locarions inthe house. Both devices were registered with Samaung.The Smart tv has Amazon Prime on it and operates as advertized.The tv at the other location "man cave" isn't of the Smartvariety and I figured a Blr-ray dvd player there would get me accessto Amazon without updating the tv.Thanks again, goint to exchange dvd player and post results.Tom/hilcntry
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