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She didn't understand the specific gravity of the situation.

From my last experience with a mortgage broker, they don't care to understand the gravity or specific requests. I believe they are used to people who don't ask questions or aren't aware what to ask. Until you call them out on it, they will not tell you.

Like anything, you have to protect your own interests and she has no experience with an excel guru like you. I highly suggest you keep everything documented over e-mail. that way she cannot say she never told you. After my refinance, I wrote a timeline of every issue we had with her and sent to to the president of the company.

but that's a whole long story of a refinance under HARP with a Fannie guaranteed loan that was underwater
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