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Author: SirWired Two stars, 250 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 311084  
Subject: SirWired vs. AmEx Date: 6/20/2002 4:48 PM
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Recently, while on my honeymoon, I had the pleasure of experiencing the fine customer service provided by AmEx.

While checking out of the Bed and Breakfast where my wife and I spent our wedding night, my AmEx "Blue" card was rejected. This confused me, because I had just made over $3000 in payments, and had a $2000 line increase in the past week and a half! I had well over $3k in avail. credit for a $230 charge. While on the phone with customer service, the rep said that it looked like my payment, which had been credited to my AmEx statement five days prior, had only "half" cleared. She said it would probably take another day for the payment to effect my credit limit. (*cough* B$ *cough*) She told me to wait a business day. This is even though the automated phone system said I had plenty of available credit. I had to put the merchant on the phone so the rep could manually authorize the transaction.

The next day, surprise, surprise, I was rejected again. I called back and went through the same routine. I was told that nobody knew what was wrong with my card, could not tell me how long it would take to fix, and no, nobody could call me when it would. The "supervisor" said that they were not permitted to make outgoing calls.

I have prepared a scathing letter to the vice president of consumer cards. I think I have worded it in such a way that will get their attention.

Fun, fun.

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