UnThreaded | Threaded | Whole Thread (7) | Ignore Thread Prev Thread | Prev | Next | Next Thread
Author: TMFTaurean Big gold star, 5000 posts Home Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 24252  
Subject: Re: HSBC online Saving Term Changes Date: 8/23/2012 8:12 PM
Post New | Post Reply | Reply Later | Create Poll . Report this Post | Recommend it!
Recommendations: 1
So they totally screw up the message that was emailed to all their customers and then post this to their website (and just buried at the top of the initial login form which a lot of folks might not even read. Could they also not choose to email the correction to their customers too and maybe even offer some sort of apology for the confusion, which their notice on the website neglected to do.

I got a reply from their customer service to the irate inquiry I sent them reiterating the same thing. And rather than giving me a chance to even reconsider the request I made to close the account as a direct result of their error, they are going ahead and closing the account anyway. And for the measly $0.01 I had in the account which I told them they could keep for their trouble, they said they would be mailing me a check after the account closes :-)

I wonder how many customers they're going to lose over this?

Mark
CF Home Fool
Post New | Post Reply | Reply Later | Create Poll . Report this Post | Recommend it!
Print the post  
UnThreaded | Threaded | Whole Thread (7) | Ignore Thread Prev Thread | Prev | Next | Next Thread

Announcements

Post of the Day:
Apple

Apple and Ninety Years Ago
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Community Home
Speak Your Mind, Start Your Blog, Rate Your Stocks

Community Team Fools - who are those TMF's?
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and "#1 Media Company to Work For" (BusinessInsider 2011)! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.
Advertisement