UnThreaded | Threaded | Whole Thread (5) | Ignore Thread Prev | Next
Author: LauraB56 Two stars, 250 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 308881  
Subject: SprintPCS Date: 7/15/2002 5:18 PM
Post New | Post Reply | Reply Later | Create Poll Report this Post | Recommend it!
Recommendations: 8
Hi,

I was following the thread on SprintPCS and their spectacular customer service (sarcasm!). I too have SprintPCS and have been about at the end of my rope with them.... until today.

I was on a business trip this past weekend and my phone got turned off Friday afternoon. My bill is not due until the end of this week, so I was quite upset. Turns out I "exceeded my spending limit." Hmmmm. Spending limit? I pay the stupid bill every month in full, on time. Why do I have a spending limit? Okay, I'll pay the bill (Fri at 5pm) and get it turned back on - they say within 12 hrs, usually less. Uh, nope. Long story short, the phone wasn't turned on until Sunday afternoon.

I was MORE than upset with this, and have been thinking about switching anyways (I need more minutes). Well, I called Sprint today, and said I had been a customer for years but was very upset with them and if they couldn't give me a reason to stay, I'd cancel in Aug (when my contract is up) and go to AT&T.

They offered me 150 extra "anytime" minutes for no charge and without changing my plan. Yay! That's what I wanted in the first place.

So, reverbrad and anyone else who gets shabby service, before you bail on your current provider, call and ask what they'll do for you to keep you. It might be worth it to stay!

Laura
Post New | Post Reply | Reply Later | Create Poll Report this Post | Recommend it!
Print the post  
UnThreaded | Threaded | Whole Thread (5) | Ignore Thread Prev | Next

Announcements

TMF Credit Center
The Motley Fool Credit Center arms you with real tools and simple messages, that will help you in every credit situation.
Foolanthropy 2014!
By working with young, first-time moms, Nurse-Family Partnership is able to truly change lives – for generations to come.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Post of the Day:
Dividend Growth Investing

Good Time for Dividend Champions?
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
Community Home
Speak Your Mind, Start Your Blog, Rate Your Stocks

Community Team Fools - who are those TMF's?
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and "#1 Media Company to Work For" (BusinessInsider 2011)! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.
Advertisement