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Author: Booa Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 308474  
Subject: Re: Update: Battling debt when life attacks Date: 10/7/2004 9:14 PM
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Thank you for telling me about this. I had scoured their website and didn't see anything about scheduling payments, so I thought it couldn't be done. For example, when you click on Payment Options, the only options you see are Click-to-Pay and Bill Manager, which costs extra.

However, your post inspired me to do a search for the words "scheduled payment." After sifting through two pages of search results, I found an obscure reference in an FAQ I'd never seen about AutoPay. Of course, you can't just enroll online; that would be too easy! You have to write to customer care for an enrollment packet, which I guess you fill out and send back.

So even though it seems they'd prefer people not use it, by golly I'm going to use it. Thanks again for the tip!

Andrea


You're welcome, though I feel bad they seem to be telling you you need a packet to enroll. I know I enrolled online, because I am too lazy to go the packet route. I looked and when you log in to your account, you know, that page with the summary, there's a menu that says "Make a Payment." If you pull down that menu, there's a "Pay Credit Card Online " option. If you highlight that option, you get a menu that includes "Enroll" as an option. If you enroll in Click-to-Pay, I think that's when they ask you if you want to schedule a recurring monthly payment, and I think you have to pick a fixed amount or the minimum monthly payment due. I can't find where to change a recurring payment, or to do anything but cancel Click-to-Pay, but you should be able to enroll in Click-to-pay online, and when you do, you ought to be able to schedule recurring payments.

Whew! Good luck, Andrea, and I'm sorry they're making this so difficult. I'm surprised there's no way to add recurring payments to my account, or to edit the one I have scheduled, without having to cancel click-to-pay and re-enroll, from what I'm seeing.


--Booa
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