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Thanks for the tip DMYERS. I work for Bank One, and part of our training each and every day is to find ways to cut costs and improve customer service. As an employee I can say that the past 2 years have seen tremendous change in how business is conducted. Gone are the days of constant errors in checking and savings accounts, poor customer service, and a corporate structure that severely hindered your ability to service a customer.

Bank One has gone from working with 10 to 11 different checking account systems and integrated them to 1 system over the last two years. We still have one more conversion to go, but things are looking good. I moved my own personal accounts to Bank One last year, and haven't thought twice about it. Plus we now have an open line of communication to help us assist all customers. It is not perfect, and still needs some tweaking, but we are getting there. We are focused on growth internally by going out and getting new business, and expanding our relationships with our good customers. Employees are motivated to provide the best service. Our management team makes it easy to do this by providing us with the right tools and training to do our job. I think our price right now is a bargain, and am willing to buy as many shares as possible.

The thing I am proudest of is how they treat their employees, and their efforts to work with the community. Every active reservist that has been called in to active duty not only did not have to worry about their job, but also was reassured that the bank was matching the difference in pay while they are on active duty. We take pride in our civic responsibility, and strive to make each city we are in a better place to live.
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