That's definitely a small business that has not learned that keeping a customer is much more important than a ball of yarn.I'm not saying that every customer is worth it, or every customer is always right. I've run my own business for eleven years and I can tell you from personal experience that there are some customers who are not worth keeping. But this is NOT the case here.An imperfect product, just like any broken object, can be written off as a business loss. I can understand not wanting to buy, say, a lot of 10 cars to get one that a person needs, but this is yarn. Especially in today's age of online stores, bricks shops need to be as willing, if not more so, to do special orders, within reason of course.Also, a store owner in a niche market should realize that people in his niche talk to one another. They belong to clubs. They meet together. They talk on the Internet. Recommendations for or against such establishments bear enormous weight among close-knit (pardon the pun) groups such as crafters.He's not going to stay in business with that attitude....Barb
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