No. of Recommendations: 1
The exact same thing happened to me last year. We have gone to the same time share for 20 years and I have always used my *** calling card while there for long distance calls. Only when I got the bill this time, it was for $600. (I talk a lot) So I called them and said...huh?? They informed me that my rate had changed and that I was also being charged $1.25 per call for a connection fee. When I objected on account of I was a long time customer and thought at least a "phone call" to let me know about these new charges would have been nice...they said....we can raise our rates any time we want to. I allowed as that may be true...but they wouldn't be able to do that with my rates any more because I was canceling my account. I now use...Sam's Club (I hate WalMart but I can be bought) calling cards while on vacation and AOL long distance at home. This is totally unacceptable behavior and we should all vote with our feet. Of course, AOL probably could raise their rates any time they felt like it too, but they haven't so far, but I suppose one has to check periodically to see what the actual rates are....what a pain.
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