The number of customer sites that had modem access stood at the 50% level and dropping, with no effort by local management to come up with SOMETHING to convince the customers to provide phone line access to the Techs.<-HammerEureka does not require phone line access.It is loaded on our laptops and updated when we go online (usually once a week). Call Handling (the dispatching and documenting of calls) requires modem access as does RIC,which is where the machine calls itself in for service. Eureka is vitally important now that Field Engineering support has gone bye-bye.JTM
Best Of |
Favorites & Replies |
Start a New Board |
My Fool |
BATS data provided in real-time. NYSE, NASDAQ and NYSEMKT data delayed 15 minutes.
Real-Time prices provided by BATS. Market data provided by Interactive Data.
Company fundamental data provided by Morningstar. Earnings Estimates, Analyst Rat