Message Font: Serif | Sans-Serif
No. of Recommendations: 0
The number of customer sites that had modem access stood at the 50% level and dropping, with no effort by local management to come up with SOMETHING to convince the customers to provide phone line access to the Techs.<-Hammer

Eureka does not require phone line access.It is loaded on our laptops and updated when we go online (usually once a week). Call Handling (the dispatching and documenting of calls) requires modem access as does RIC,which is where the machine calls itself in for service. Eureka is vitally important now that Field Engineering support has gone bye-bye.

Print the post  


When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.