The store manager is completely at fault. The article shows a sign that the store accepts coupons. It's not like it's a big secret anymore what "extreme couponers" do with using multiple coupons at the same time - there're TV shows about it. So if a store doesn't like it, they can create their own "store policy" against it. Since it doesn't sound like this store/chain had a policy against this type of couponing, than the manager/clerks needs to service these customers. It sounds like these customers had shopped at this store before, so if they slow down a checkout line, than either ask them to shop at a less busy time if possible, or the manager could've opened up a register (if any were being unused) to check them out without slowing down the checkout line for customers not using this amount of coupons.
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