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Author: Patzer Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 10363  
Subject: Re: Are quicken's days numbered? Date: 2/18/2009 9:59 AM
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There are support costs they have to worry about. It costs quite a bit to support every single release they ever made from a lot of different perspectives that just make this completely open ended model pretty unpractical.

Personal financial software has to be a pretty mature product. There is no need to release a new version every year. Intuit could rationally have an annual fee for download services, back off to new software versious every 3 or 4 years like Microsoft does for Office, and still sunset support for software more than 3 versions back. Doing that would also give Intuit a long enough development time to actually *fix* things that are wrong, instead of just adding more fluff on top of old errors.

I don't think there's a snowball's chance in he!! of Intuit actually changing its model that way, but it would make sense. If the upgrades actually fixed stuff instead of just changing the user interface around and breaking things at random, it could even make Quicken a viable product for the long term.

As a consumer, I would be willing to pay a reasonable annual fee for download capability--I'm thinking on the order of $10 per year. I'd be willing to upgrade about every 5 years, when I get new hardware, if I had a reasonable expectation that the new program would work as well as the existing program. Since the subscription to download on existing software isn't available, and my reasonable expectation for an "upgrade" is that it will break something at random, I'm done.

And that's why I think Quicken's days are numbered. It's not a product that is becoming obsolete, it's a product that is in the process of being destroyed.

Patzer
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