This is also true for those toll-free numbers you see on T.V. merchandise ads. Call centers are paid by the call, so the 'operators are standing by!' folks are timed per call as well. So, if you've ever had the urge to purchase one of those great As Seen On T.V. gadgets, and been hung up on while fishing around in your wallet for a credit card, that's why.Making you call back repeatedly to place an order fetches the call center more revenue.~ MadamHusker 1
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