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Author: ptheland Big gold star, 5000 posts Feste Award Nominee! Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 168367  
Subject: Re: Super Bowl Commercial Date: 1/30/2007 12:49 AM
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Time to relate a non-funny situation about working in the quick service restaurant industry.

Near my office is an outlet of a large regional (maybe national, I'm not sure) hamburger chain. Let's just say they are a big Star in the area.

Anyway, I stop by there every other week or so for lunch. And they have one particularly memorable employee. They have the typical turnover of these places - you don't see the same people more than a couple of times. Except for "Steve". (Not his real name.)

Steve has been there for something like 4 years now. I doubt Steve is capable of working in many environments. I'm pretty sure he has Down's Syndrome (all of the usual facial cues, and many of the behavioral ones). At any rate, he is easily the most energetic member of the staff there.

His job is to deliver the food to the tables and to make sure the seating area is clean. He takes his job very seriously.

He hunts you down when your meal is ready. He checks on you to make sure everything is OK with your meal. He offers to take your tray and trash for you when you're finished eating. He cleans up any spills quickly and without being asked. He checks the trash and takes it out when it's full. He always says hello when you walk in, and says thank you for coming in when you leave.

And he does all of this with a smile and with real enthusiasm.

There is nothing demeaning about his job. He takes pride in it. He puts all of his energy into it.

Sometimes I catch other employees giving each other knowing looks when they see Steve hustling about on the job. It's that "why does he keep smiling while doing this crappy job" kind of look.

But you know what? If I were the manager of that store, I'd take a dozen "Steve's" over most of the people with lousy attitudes and fake smiles. He outshines them all.

--Peter
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