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Author: bill5115 Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 121219  
Subject: Turbo Tax heard from its Customers Date: 11/28/2003 10:23 AM
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Received in the Turbo Tax Newsletter:

AN OPEN LETTER TO TURBOTAX CUSTOMERS
In response to feedback from our customers, I want you to know that we're making an important change to TurboTax software and have removed activation technology.

The new TurboTax for Tax Year 2003 Software can be used fully on multiple computers.

Last year, some TurboTax customers were inconvenienced as a result of being prevented from using the software on multiple computers. While many of you had no problem, some of you did. And that's what concerns me most.

I want to personally apologize for any frustration you may have experienced due to the restrictions that came with our use of anti-piracy technology. I've talked one-on-one with quite a few customers, so I know this caused some of you considerable hassle and inconvenience.

You told us that you want the flexibility to install and use TurboTax on multiple computers, and we heard you, loud and clear. We responded back in May by committing to remove the technology from TurboTax for 2003 and now, we've expanded our license agreement so you can use TurboTax fully on multiple computers to do returns for yourself and members of your household. We've also made it possible for you to use your current 2002 version of TurboTax fully on multiple computers.

But that's not all. We're making the things you value most about TurboTax even better. The new TurboTax will give you even more confidence that your return is accurate and complete. We will help you get the most from your deductions. And the new TurboTax will thoroughly handle any changes going on in your life that affect your taxes.

Let me assure you that we are working harder than ever to earn your confidence and trust. This is, and always will be, of the utmost importance to us.

Sincerely,

Tom Allanson, General Manager
TurboTax

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