Message Font: Serif | Sans-Serif
No. of Recommendations: 9
It was really slow at our VITA site today, so we drew straws, and I got to leave early. Left my phone number in case they ran into a problem.

Just got off the phone with the site. They had a client with a brain tumor who had nothing but SSDI payments but needed a return for her daughter's financial aid package. "Since there's no income on the return, we can't get it to print."

Now I learned a lot about taxes in 25 years at the IRS, but my stint in user support was the most useful here. There was no paper in the printer.

Print the post Back To Top
No. of Recommendations: 0
Hi Phil,

Way to trouble-shoot those printer problems. :-)

We had a couple of no shows at our AARP site yesterday. That makes the day a little longer due to inactivity. It still feels good to help some lady with very little idea even how to start doing her taxes. Because we operate out of a Senior Center we primarily handle elderly people. I think those ladies really out live us men, because we see mostly elderly ladies.

Keep up your computer support, we still use all paper forms.

Print the post Back To Top