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Author: DouginTaipei One star, 50 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 231  
Subject: Re: Customer Dis-satisfaction Date: 10/27/1999 10:55 PM
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Well, Fools,
I am very pleased to announce that my little tiff with Xoom.com has been resolved in a most satisfactory fashion. After my post of 8/23/99 (#184), I was put in touch with customer service manager, Mark Martinez. He took personal responsibility for my plight. (This is, in and of itself, a most profound step, especially considering that the world of e-commerce is so anonymous despite the cheery Java applets!)He understood the situation, sympathized and rectified. My credit card was the easiest to deal with: he credited the full amount almost immediately. My additional out-of-pocket expenses (customs duty and local taxes) were a bit more difficult to handle. But he came through and issued a check so I have been refunded in full.
To be tritely concise - I'm a happy camper!
Kudos to Mark Martinez for his very professional and personal attention that he gave to this matter. And congratulations to Xoom.com for having the managerial sense to employ a man of such high ethical calibre.
If he is indicative of the entire Xoom.com management team, I would have no qualms at all doing business with their company.
Foolishly,
Dougin Taipei
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