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Author: aj485 Big gold star, 5000 posts Feste Award Nominee! Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 308782  
Subject: Re: Bank of Satan Dilema Date: 6/29/2012 7:40 AM
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Well, I was hoping to hear from Fuskie about the issue(s) he was referencing when he said BOA 'worked so hard to destroy their reputation', but I don't really see either of the issues that you brought up as 'working to destroy' their repuation, either.

BofA "promises" that debit cards have the same protections as credit cards. A number of Albertson stores were hit with skimmers. It was extentively covered in local news. BofA was refusing to cover debit card losses because a pin was used, and therefore, the customer must have authorized the transactions. Their position was reversed only after it heavy covered in local news.

I have lost count of the number of times that people have been warned on this forum that debit cards having 'the same protections' as credit cards is only at the choice of the bank, and not by the protection of law that credit cards get. Just expected behavior from every bank, IMO.

Their were software issues with their latest fee changes. I started to be billed for returned checks, when I had switched to paperless statements. CS admitted it was a common problem. CS reversed the first fee, but didn't know if they could fix the problem.

Have the issues been fixed? Implementation errors with software changes aren't unexpected. If they haven't fixed them by the time the 2nd statement hits, and the CSR can't give you a timeframe and/or refuses to refund the charge, that would start to be an issue. But as long as they fixed the charge the first time, and are working to put in a fix, and continue to refund the charges until the fix is implemented, this falls into the category of 'they made a mistake and are working to fix it' rather than the category of 'working to destroy their reputation.' Sure, it's annoying, but, again, not unexpected.

AJ
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