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Author: NoMetal Big red star, 1000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 17936  
Subject: Re: Insurance Claim Help Needed Date: 10/7/2008 7:59 PM
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Well, since it was not a cost directly related to the original accident, the insurance company won't pay (and no, I did not have any physical injury). My insurance company did not come up with anything else to help me other than that I should not have to pay full value for the tire due to wear and tear on the tire that has already occurred.

The bad news is that Enterprise's contract that you sign when picking up a rental states that the renter will pay full replacement cost. They don't have to accept a depreciated payment and could send a collection agency after me and negatively impact my credit.

I talked to a co-worker that works in our Legal department to get his insight. He said that my argument against the insurance company to pay probably won't fly in small claims court. However, my argument against Enterprise could work but do I want to go through the time and hassle as well as the court fees to get a discounted cost? He said to try to convince Enterprise to accept the depreciated cost. He said I can also file a complaint with the Better Business Bureau as well as the State Attorney General. While that by itself won't do anything, if there are enough complaints it may get their attention.

So basically I am SOL. The only comforting recourse is that I am going after the insurance company for diminished value of my vehicle. So hopefully I get enough to cover the cost of the tire. The other approach is to write letters/emails to Enterprise's HQ until they cry "uncle".

One thing they all agreed upon was this had to be very frustrating for me between the accident, not having my vehicle for three weeks, and on the day I get it back I have the flat tire on the rental occur before it is turned back in and now having to pay for it. My response, DUH!

Frustrated,
-NM
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