What I know about this is that you can only be factual. You cannot express your opinion. That means, if you say, "Company XYZ sucks", that is your opinion. If you say, "I called Company XYZ 3 times, first on xx/xx/xx at 12:30, then again on yy/yy/yy at 4:00pm, and then again on zz/zz/zz at 9:30am. I left messages each time and never recieved a call."...you can show the service sucks, you just can't come out and say it. If you stick to facts, you are safe from being sued for libel. You can certainly express opinions -- within a reason. What you can't do is spread misleading information intentionally (in fact, with public entities, I believe you have to show actual malicious intent; with private individuals, the standard for libel is lower) or make factual-type statements you know to be false. So, you can't say something like, "The CEO of Company XYZ is a pedophile." [unless, of course, that's true]. I doubt you can even say, "I think the CEO of Company XYZ is a pedophile" though that's a greyer area.In this specific case, you can express your opinion regarding how you were treated (i.e., "I felt like they didn't care."), but you can't say things like, "They injected me with crystal meth over my objections".So, there's nothing wrong with opinions. Stick to those and to truthful facts -- don't make things up.dsbrady
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