What 'reputation destroying', specifically, are you talking about? The debit card fee? BofA "promises" that debit cards have the same protections as credit cards. A number of Albertson stores were hit with skimmers. It was extentively covered in local news. BofA was refusing to cover debit card losses because a pin was used, and therefore, the customer must have authorized the transactions. Their position was reversed only after it heavy covered in local news. Their were software issues with their latest fee changes. I started to be billed for returned checks, when I had switched to paperless statements. CS admitted it was a common problem. CS reversed the first fee, but didn't know if they could fix the problem.
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