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My neighbor recently changed banks (about 3 weeks ago.)
She phoned the bank over a week ago to let them know she had not received her ATM card or her online password.
The ATM card was supposed to have been cancelled and a new one issued.

She got paid, direct deposit, Friday night. She went to the drive through Saturday morning to cash a check and there was only $32 left in the account.
The money came out in $60 increments via EFT overnight - not with her knowledge.
She has reported, in person at the drive through the error. She also called the stolen ATM line, again.
there are no planned electronic withdrawals.

what else should she do?
and how long does a bank usually have to replace funds?

peace & unauthorized transfers
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