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Subject:  Re: Hate your broker? Date:  2/3/1999  12:59 PM
Author:  joelxwil Number:  9841 of 50574

Just about any broker would be fine if they delivered what they promised.

So far as the list

For example:
1. Trade time < 1 minute for market orders.
2. Real-time quotes. Up-time 99% during trading hours.
3. Phone service. Answer < 10 'rings'; connected to live person < 5 minutes.
4. Globally orientated.
5. Commissions .....
6. Extra fees....

I do not know how to interpret 4.

I would add real-time updates of the portfolio (or at least 20-minute delayed) and in particular a field that computes your available balance to trade with.

Another thing that would be nice is to be able to print out an order confirmation. While this seems to be true in all cases, one of the deficiencies of Waterhouse is that if you enter an exchange from one mutual fund to another, nowhere is the fund you are selling displayed.

Waterhouse made a mistake in my account which left it with a negative money market balance of more than $90,000.00. Was fixed, but took about 2 hours, about half of that time being while I was on hold.

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