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Subject:  Re: Assistance Requested: Etrade IRA Rollover Er Date:  3/29/2000  11:28 AM
Author:  DoktorDi Number:  20729 of 107542

<<I am having a problem with my Etrade IRA account regarding the rollover of my 401k funds. I am hoping that one of you Fools can provide some guidance to me.>>

This isn't the first time I've heard this problem with E*Trade, and it's a very serious problem. Do you have name/rank/serial numbers for the people you've spoken with? I always ask, "Who's your supervisor?" as well. Do you have copies of your instructions, and did it include the number of your new account?

If they have an 800#, I'd call at least once a day and keep moving up the supervisory food chain. And yes, I wouldn't hesitate to take it to the SEC.

If you need a new online broker, I had nothing but courtesy and help from DLJdirect recently setting up the same type of account. My problem was with the original custodian. I've always had excellent service and helpful phone calls with them.

Good luck, and let us know how it turns out.

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