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Subject:  BA Strike on Front Page FT Date:  7/24/2003  9:03 PM
Author:  mcokpba Number:  22 of 28

FRONT PAGE - FIRST SECTION: BA faces more chaos as talks collapse
By Kevin Done, Aerospace Correspondent Financial Times; Jul 23, 2003

British Airways was last night facing the prospect of a summer of prolonged industrial strife after talks with unions aimed at ending the Heathrow dispute broke down.

The airline appeared to put itself on a collision course with part of its workforce by insisting that it would press ahead today with a new automated clocking-on system which has been at the heart of the row.

The crisis talks took place yesterday as trade union attitudes hardened in the dispute that plunged the airline's operations into chaos at the weekend when 500 customer service staff staged an unofficial strike.

Apology on web site from CEO Rod Eddington

Dear Customers

I would like to apologise unreservedly to those thousands of holidaymakers and business passengers whose travel plans have been disrupted as a result of unofficial industrial action over the last few days at London Heathrow Airport.

We recognise that we have not provided the level of service that our customers have come to expect from British Airways.

An apology is cold comfort to those people who have had to wait hours and, in some cases, days to travel with us. We are working around the clock to get the operation working normally again.

Once again, I am sorry for any problems you have encountered.

Yours sincerely

Rod Eddington
Chief Executive

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