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Subject:  Re: Complaint to postal service Date:  12/28/2007  12:26 AM
Author:  stevenjklein Number:  153 of 166

I sent my message to them on the 18th. On the 24th, they sent this reply:


Thank you for contacting us about not receiving attempted delivery when the form you received said you should have.

Your letter carrier should have attempted to deliver the item. This would include ringing the bell and knocking before leaving the attempted delivery slip.

I apologize this occurred. This type of conduct is not acceptable under any circumstances. As with any business, much of our public image depends on the manner in which our employees interact with customers.

I will be happy to document this complaint. In order to do this, I need some additional information so this can be sent to the correct office and you can be contacted. Please reply to this email with the following information:

- Your home telephone number
- Your address
- Date of incident
- Time of incident
- Location where this occurred (Post Office™, residence, etc.)
- Whether you would like to receive a call regarding this issue (There is no guarantee that further information can be provided via email.)

To schedule a redelivery, see below:
[stuff about redelivery deleted by SJK]

If I can be of assistance to you in the future, please don’t hesitate to contact me.

Thank you for choosing the United States Postal Service®.


Ben W
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