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Motley Fool Global Gains / GGM: Global Gains Philosophy


Subject:  It takes 20 years to build a reputation... Date:  5/10/2012  5:25 PM
Author:  mapodell Number:  4990 of 5166

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. ~ Buffet, Warren

In my mind, the Fool has built a fine reputation, but seriously David and are messing with it here.

You do not take someone's money for a product and not deliver it in whole without providing the customer with a choice of "money back" or "services in kind." Pro-rate the money back...that's fine...apply is to other subscriptions...will do. But c'mon, don't presume you're making me better off with a product that 1) I don't want, and 2) costs you $0 to provide...yes, I'm signed up for electronic delivery.

I'm a big fan of TMF! Spent thousands of dollars on your services over the years and have been deeply rewarded.


Pat in Colorado
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