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Subject:  Re: When fraud flags work Date:  6/4/2013  12:48 PM
Author:  ItsGoingUp Number:  307053 of 312858

Neither this, nor any of the other personal stories, are describing instances of the system working. These are all false positives. A couple of the second-hand stories describe useful fraud detection. Perhaps it is helping you feel more comfortable that they are being vigilant, but except as marketing it's not an example of success.

I currently have a family member traveling overseas. There have been no instances of the banks catching fraudulent use of cards that I've heard about, but there have been many (more than ten recently) phone calls following up on refusing a card that was being used legitimately. This is then followed by some complex dance to not have the card/account disabled, once involving an expensive phone call or text communication with the person overseas.

These are failures, not successes. Success looks like never hearing anything from the card company except for correct billing. The best success is when fraud simply never happens, and if it does you never hear about it because it's all dealt with at their end. Admittedly, there are far worse possible failures that haven't happened -- that is a good thing.

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