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URL:  https://boards.fool.com/hi-fj-i-can-certainly-empathize-with-your-33051950.aspx

Subject:  Re: TMF's Qwikster? Date:  4/30/2018  3:41 AM
Author:  TMFBigFrog Number:  15175 of 15207

Hi FJ,

I can certainly empathize with your perspective. Hindsight is frequently 20/20, and I’m sure there will be some post-transition discussions on what worked and what didn’t, to help the internal Fools learn to improve any future major service changes.

Like I tell my team at my day job, we can’t improve unless we know what’s broken. So I encourage you to connect with the member services team through the web form, phone number, and/or email address and let them know both your perspective and what you think a stronger plan would look like. From my perspective as an off-site contractor, I can only see a tiny fraction of what goes on ‘behind the scenes’, but I do know that the team is trying to do what’s right overall across all key stakeholders.

One thing I have learned in my time here is that only a small portion of members are active and vocal on the boards. What that tells me is that there are a lot of members whose needs are being met by other aspects of the services. From a ‘what benefits do members get from this change?’ perspective, my understanding is that May will be when the bulk of the new service kicks in, so it remains to be seen whether those aspects of the change will delight members.

Regards,
-Chuck
Discovery/HR Home Fool
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