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Subject:  Re: disputing a charge Date:  12/1/2019  10:44 PM
Author:  utahtea Number:  312716 of 313041

Having different numbers isn't what matters - it's having completely different accounts. You said earlier I'm the primary on the Citi card we couldn't get into DH's account - which means that either DH's account was an authorized user account, or it was a joint account. In either case - there was a lost card tied to the account, which means that the entire account had the potential for fraudulent charges, so Citi locked the entire account down.

The American Express cards were though Costco and when they changed to Citi Card it was all done automatically though them so the way they are set up should be the same.

After we had to close my card to fraudulent charges, DH's card still worked but since we couldn't see his account, we couldn't tell if there was any fraudulent charges there too. They would not even give us the information on several calls we made. I have my secret questions, SS#, my cell phone number on record, etc...and they would not tell us anything. I couldn't even get the new number on my card which would have let me log in. If the card wasn't connected to Costco where we get such good rewards we would have cancelled the card then and there. If it happens again...bye bye Citi Card!

And yes, we've had to replace a B of A Mastercard because it was compromised and before it was even used the new number was compromised too!

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