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Subject:  Re: PTON's ongoing shipping trouble Date:  11/26/2020  7:57 AM
Author:  jdc115 Number:  73775 of 78041

I placed an order on 11/5 for the basic bike. While on their website it said shipping time would be 4-6 weeeks but after paying and placing the order the earliest delivery date available was 1/30. That’s around 14 weeks!! I contacted their customer service and said their website was completely misleading and the dates need to be changed but All I got was “sorry”. I’ve cancelled my order.

Not to give an excuse to PTON on this but I have yet to a company that gives a realistic delivery date to what is shown on the website when ordering (outside of comidity items through Amazon). The Lead time for most products are a static value assigned in the DATEBASE to that particular part with all sorts of other values like weights and measurements. The lead time seldom gets updated except through a quarterly review and nobody wants to extend the date The actual delivery date assigned only happens when the order gets placed and the system does a real query to availability.

I have heard so many complaints about this at previous companies and it often is wrong on both sides. I customer checks the portal to find 4 weeks for something they need urgently so they make a call to the sales rep or customer service only to find it is available in 3 days.
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