Really look incompetent. Check out what the union says:
https://www.msn.com/en-us/news/us/jetblue-crewmember-union-b…
I’ve been flying on JetBlue for at least a decade. They WERE my favorite airline. Recently, I flew from NY to Fort Lauderdale and back. Not a pleasant experience. At best, the staff was like robots. At worse, downright rude. When I filled out the survey that they sent, I gave honest polite feedback. No response. No survey for the return flight.
I KNOW that this is a very challenging time for all of the airlines. But with all of their cancelled and delayed flights, JetBlue seems to be unable to provide a good product.
Worst of all, they are projecting the image that they don’t care. In a recent incident, a plane could not land at JFK after at least three tries. They diverted to Newark, and ignored the pleas of some passengers to exit the plane. I realize that this creates problems and would inconvenience passengers who wanted to stay on the plane until it returned to JFK.
I read that JetBlue decided to compensate passengers with a $50 credit for their inconvenience. Personally, I’d tell them where they could deposit their credit.