No. of Recommendations: 0
A good question would be if it's the internet connection, or the computer.

If he can open up something simple like text edit, and type in there, then it's either the internet connection or the browser.

If he can't even do stuff in textedit, then it's the whole computer, or something that is affecting the whole computer, like a plugin taking all the memory or CPU time.

For just the browser, I'd make sure he has all the latest plugins. Again, the latest version of Flash is key. And make sure he has all of the Apple software updates.

One other thing to check is if the fan is running and he has it on a surface that is making it hot. A month ago on our MacBook, we watched a season of shows from Netflix. It started stuttering, both video but mostly in the audio, and we even got some errors. Once we made sure that the air holes weren't covered, the audio stuttering went away. Streaming video does require some heavy lifting, so this is one thing to check.

That gives you a few things to have him check. If those don't help, or it's too hard, then a genius appointment would be a good idea.

Print the post  


What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.