No. of Recommendations: 5
Worth noting: if you cancel your flight because of COVID-19 travel restrictions, the airline will probably waive the change fee and give you credit toward a future flight. But if the airline cancels your flight and does not provide a reasonable substitute, you're entitled to a full refund, according to DOT regs.

Delta cancelled by scheduled flight from Portland (PDX) to Detroit in mid-April. They substituted a flight the next day from PDX to ATL with a connecting flight to DTW that's scheduled to leave six hours before I'd arrive in ATL.

So I called Delta, pointed out the problem (which I had to explain, twice, before they understood), and requested a refund. The rep asked if I wanted to cancel the reservation and get credit toward a future flight.

I replied that I didn't wish to cancel a reservation, Delta cancelled the flight. And so I wanted a refund, please.

I got one. But Joe Schmo would've ended up with a credit. Not good.
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