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I wrote: >Do you consider the huge move toward web-enabled products to be significantly different from the client/server architecture that it constitues a second tornado in the space?

You responded: but I don't see these reasons being compelling enough to persuade big companies, whose first priority is the operational reliability of their call centres, to abandon Siebel en masse for the likes of Kana or E.piphany.

I wasn't thinking of it in that context. Instead, I was thinking of Siebel's and all competitors' web-based products, wondering if the web orientation makes the product sufficiently different that it constitutes a separate tornado from the original client/server apps. As an example, if I understand this stuff correctly, Siebel started from scratch to build their web-based products.

--Mike Buckley

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