Message Font: Serif | Sans-Serif
 
No. of Recommendations: 0
I may be using (read 'forced' to use) their cable/internet service in Chicago. (they purchased Wedgewood communications last year I believe as an entry into Chicago).

Anyone have any experience with their (RCNs) service, either in Chicago (preferably) or elsewhere?
Print the post Back To Top
No. of Recommendations: 0
im an rcn employee in boston so im biased of course. we have excellent service here, great phone service, digital tv in most towns(but not in boston yet)and especially high speed cable modem. ive met some of the people in chicago and they seemed very sharp so i wouldnt be apprehensive. rcn has a no quible 30 day guarantee on cable modem internet so you have no risk there...there are sometimes "free month" offers also so that would give you another way to test the waters.

our call centers, like all call centers have peak times when its best not to call, but overall are pretty good. compared to the competition, you will find rcn is the best that is out there, especially if you have bundled services available.

good luck.
Print the post Back To Top
No. of Recommendations: 0
Is RCN telephone service VOIP?
Print the post Back To Top
No. of Recommendations: 0
No. rcn provides (in most markets) local and regional calling over our feber optic network...we also have a fast nortel switch for ld.
Print the post Back To Top
No. of Recommendations: 1
Yes. Because I am a stockholder I subscribe to cable tv and cable modem. Two separate installations. Each long, arduous and fustrating!
Both installations required additional visits and long, arduous and fustrating phone calls to customer service.
One year later I still cringe when I need to call customer service which thankfully is not often.
Print the post Back To Top
No. of Recommendations: 2
I work in an apartment complex. Several months ago (6-9?) RCN purchased the rights/equipment from Onepoint. It was my understanding that Onepoint owned all the lines and equipment from the street to the apartments. They maintained the equipment as a result. They were also the only choice for cable in the complex. Onepoint had plans to upgrade us so that online access was possible by cable. RCN was supposed to continue with those plans sometime in the future. RCN was also supposed to bring me new literature on their services for new tenants. I have yet to get the literature and have not seen an RCN employee for about 6 months. The last guy I saw was the one who had worked for Onepoint and survived the switch. What happened after that I do not know.

I called RCN last week because their customer service (in new sign ups) kept telling my residents that they did not serve Wheeling! It took new tenants about 3 tries before they would get someone who actually admitted that RCN served our complex. When I called the represenative insisted that SHE had no trouble finding it and anyone in her department could find it as easily. She admitted that service might have had a problem finding it due to the nature of how a block service like ours sits in the system. The other reason I made the call was to help a tenant get service in his building. Five people later we had found the building, but no listing of the contract on RCN's end that showed that they OWNED the equipment and therefore should be fixing it.

On the positive side, all five people were nice and tried real hard. The last guy gave me his direct number and went off to work on it with his manager. He called me a couple days later for additional information. We are still waiting for the outcome of this issue.
Print the post Back To Top
No. of Recommendations: 1
1 1/2 mos. ago, rcn was supposed to upgrade
service in area..after not showing up
for first 3 appointments, they finally
showed up (late)..tech hooked up 2 boxes,
handed me other 3 to hook up myself..
he didn't check them, only one worked...
customer service wouldn't send anyone for
another 2 weeks, wouldn't let me speak to
supervisor...in mean time, figured out
what problem was (equipment not strong
enough for my 5 boxes), told them...when
tech showed up, didn't have equipment to
fix any problem...finally showed up next
week & got everything working..still trying
to get promised credit for month w/out
service. Told them I,m a shareholder (I am-
200 shares), didn't phase them. Told them
I was going to get a dish, they said go ahead!!

Scary!!
Print the post Back To Top
No. of Recommendations: 0
what city did that happen?

Print the post Back To Top
No. of Recommendations: 0
And not unusual. Check out my comments from previous months. And, as a shareholder, you can see why the stock has taken such a nose dive!
Print the post Back To Top