No. of Recommendations: 7
In another thread, I asked whether an Apple Authorized Service Provider might be cheaper than the Apple Store, for repairs. (From the other thread: I've decided not to bring my iMac in for repair just yet. While the SMART Reallocated Sectors error still indicates a growing Pre-Fail condition, all other tests still show a healthy SSD, so I'm watching and waiting.)

However, my son's 2012 15" MBP Retina's screen has been glitchy since yesterday. The menu bar appears flickering at the bottom of the screen while simultaneously appearing at the top, and the left edge also seems "off" a bit. I did all kinds of things to determine that it's not a software issue (resetting SMC, boot in Safe Mode, etc.), so I think I'm assured that it's a hardware issue, either the ribbon connector or the graphics card (?). I checked on Apple's Support website to see what reservations I could make, and none of the nearby Apple Stores has an available reservation until Saturday, at the earliest. However, my nearby Apple Authorized Service Provider seems to take walk-ins, so I'll try them.

What surprised me a little is that Apple lists them as an Apple Premium Service Provider. I had no idea such a thing existed. It seems that not only are they Authorized but that they're "recognized annually by Apple for consistently offering the highest levels of satisfaction and service excellence to our customers" (Apple's words from Apple's website).

So, while I'd be comfortable with a regular Authorized Service Provider, I'm feeling even better with them.

-awlabrador
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No. of Recommendations: 1
In another thread, I asked whether an Apple Authorized Service Provider might be cheaper than the Apple Store, for repairs.


That is a 50/50 proposition. The AASC will sometimes be cheaper when there is a service charge involved, but not always. However, if you have an iMac with APP, something a lot of folks do not realize is that AppleCare will send someone to your site if you are within 50 miles of an Apple Retail Store. Yes, they will do on-site service if AppleCare determines it is a hardware issue.

A while back, I had some hardware issues that were under AppleCare and had them send out someone to replace the logic board in my iMac. The issue in particular was my Thunderbolt port. For these on-site calls, Apple sends AASPs. Apple actually specifies in their ACT training material is that the tech must use a Thunderbolt cable to ensure the logic board is seated properly.

So, the person they sent out replaced the logic board. I let the guy do his work because I know I hate when someone hovers on me asking tons of questions while I am working, but I did not leave the room. When he finished, I asked if her was going to test out the Thunderbolt port since that was the issue. He said he did not bring any cables or adapters including Thunderbolt, and could not test it. Having done his job, I was flabbergasted. Never mind the fact that Apple actually requires it, to actually go on site without ANY cables or adapters with which to test is, to me, absolutely ridiculous.

So, I will take those guys with not just a grain of salt, but an entire saltshaker.

Kathleen
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