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Bad News! My wife called EFS and went around and around with them. They claim since the loan was consolidated once that they are under no obligation to release the loan to Direct (and they will not). Worse yet, we never chose EFS as our lender. EFS bought the note from the bank that originally issued my wife the education loan.
My wife has asked them for a copy of our promissory note and the phone number for the Dept of Ed.
I guess our next move is to contact an atty., but I wonder if anyone out there has any other suggestions? Has anyone else been through this and prevailed?
Thanks Again!
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