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I finally received three packets of the same information on the same day (I ended up calling a total of 3 three times over a period of weeks). I have yet to receive a statement from BONY regarding BEN, though I did receive an acknowledgement of enrollment in the drip (on the same day that I received the three packets of information) with an account number on it. The third time I called about the drip enrollment information, the person I talked with informed me that enrollment could be done via phone so you may want to try that.
I mailed in an OCP check with the account number on it the 27th of August. As of today, I have received nothing further from BONY on BEN though I have received confirmation of a buy on DBD, another drip through BONY. According to the information I have, obtained from sources other than BONY of course, OCPs for BEN are invested on the 15th of each month.
I have found BONY very frustrating to deal with. My advice is to keep trying; they eventually get you the information though it may take awhile. It has taken me 6 months to get enrolled in this drip.
Good luck!
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