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But they should sure as heck know how much of it was taxable,

They may know how much was taxable and non-taxable of that particular rollover. But IRA accounts are not annuities. With annuities, you calculate the non-taxable portion on an annuity-by-annuity basis. Each annuity stands on it's own. Not so for IRA distributions.

You have to aggregate all of your IRA accounts when calculating the non-taxable part of any distribution. This particular custodian doesn't know about any other IRA accounts you may have. So they cannot calculate the non-taxable portion of a distribution. Only you can do that.

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