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CABob writes,

That is not the experience that I have had and expect at Vanguard so am inclined to think that someone has gotten control of one of their phone numbers. Any chance you miscalled to a similar wrong number?
I did some looking around on the Vanguard website thinking that their contact phone numbers would be easy to find under a link at their home page but could not fine it. After some searching I found references to two other numbers for them which are 888-273-4205 and 877-311-2969. A recent statement had the phone number 800-345-1344.
I remain confused.


The number mentioned, 800-523-9442, is a special line for 401k rollovers. It's a legitimate Vanguard number.

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