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No. of Recommendations: 2
Citi card is the worst when it comes to customer service and the only reason we keep it is because it's Costco. We let Citi card know we were traveling one year. Listed the three states we would be traveling in as Utah, Arizona, Nevada. We were just getting out of cell phone service for a week and received a call from Citi card asking about three charges on our card over several days made in Florida and Wisconsin!!!! We disputed the three charges as not ours and they had to send me a new card....but I wasn't going to be home for a month. What a pain that was because they would only mail it to the home address. Lost one of the only two cards I brought and since I'm the primary on the Citi card we couldn't get into DH's account. It was a total nightmare.

Long story short two of the charges fell off but the third one, a restaurant charge in Florida had not. I had to dispute it several times talking to multiple people at Citi card before I could get it off. Every time I called they could see the call long of my calls but the charge was not disputed! ARG!


Good luck,

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