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No. of Recommendations: 1
Citi card is the worst when it comes to customer service ...

USAA is up there. I once ordered an Oreck upright vacuum cleaner, paid $600, and when I went to pick it up, the store was closed. Out of business. I contacted Oreck, who said their retailers are independent, and they couldn't do anything. So I contacted USAA, who asked for explanations and receipts multiple times, then after investigation said they couldn't issue a refund because they couldn't contact the merchant who was, for all I know, dead. We went back & forth for awhile, and they finally decided in my favor and issued the refund, but they made me jump through hoops when they should've had my back.

I stopped using the USAA card, except for recurring contributions to charities.

I might have to get an American Express card. They have an annual fee, but the cash back covers it, and they have great customer service.
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