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In the wake of the coronavirus pandemic, millions of cash-strapped Americans are seeking relief from their credit card bills. Getting that relief can be a frustrating process, however. Unlike student loan or mortgage lenders, credit card issuers are not required by the Coronavirus Aid, Relief and Economic Security Act, or CARES Act, to provide help automatically for those impacted by the pandemic.

Many banks are providing COVID-19 accommodations at the customer's request by deferring payments, waiving fees, and other forms of relief. But you must call and negotiate the terms of that assistance on an individual basis, as we explain below.

But when it comes to actually delivering COVID-19 relief, Citibank was comparatively worse than other credit card issuers, according to a recent Consumer Reports analysis of complaints filed to the Consumer Financial Protection Bureau (CFPB).

https://www.consumerreports.org/credit-cards/what-to-do-when...

Fuskie
Who notes the bite has largely been taken out of the CFPB but when allowed, it still has some bark...

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