No. of Recommendations: 24
Four years ago a woman in Oregon was denied credit due to her credit report, and when she pulled her reports she discovered that another woman with the same name had gotten tangled up with her report. SS#, address, and other information made it easy to see what happened.

She informed all three credit agencies. Trans-Union and Experian promptly cleaned up her report. Equifax didn't.

She kept trying, several different times over the next few years. Experian retained the bad information, which made it impossible for her to get loans. Finally, angry and frustrated, she filed suit. A jury found in her favor, and awarded compensatory damages of $180,000. They also gave her $18,000,000 in punitive damages. (Compensatory is what the other party actually cost you, punitive damages are an attempt to punish the company for its behavior).

I'm confident that the amount of the punitive damages will be lowered, significantly, when the case is appealed. But the jury was clearly angry about the company's behavior, and this is their way of saying so.

I don't know why Equifax refused to clean up her report. But I hope they put some controls and checks to make sure this never happens again.

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