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Thanks for the quick response.

SAP usually does not make a point of comparing itself to other applications, but in this case they insisted that their functionality was equal to Siebel's.

In your first post, I understood you to say that you felt SAP's product was as fully functional as Siebel's. Now I understand you to say that SAP is who says their functionality is up to Siebel's. Could you please clarify (no pun intended :) that?

Have you personally seen all of Siebel's CRM suite to get an opinion about its functionality vs the competition? If SAP's product is now as robust as Siebel's product, this is the first time I've seen that opinion.

For the record, I've followed the space closely a few years from an outsider's view (not in the tech field) and I've owned Siebel stock two years. Everything I've ever seen about the ERP's advantage is the issue of one-stop shopping while the front office specialists' advantage has always been functionality.

--Mike Buckley
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