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No. of Recommendations: 5
Dear Scuba,

Well, it looks like Goofy said what I was to say more eloquantly than I probably will.

I guess though I didn't (don't) know the extent of the Fool's reach. I did see lots of techies, but to be honest I don't know how many folks are necessary to keep a web site up and running. I think it is "a lot", as a friend of mine is a techie at AOL (yes, AOL is bigger than the Fool, but the principle is the same...)

Of course I don't know anything about the economics of the Fool, but I think that the "reports" aren't a bad idea. I've bought some, I do think that they provide some value (certainly relative to the several hundred dollar price tag of "professional" reports on It seems to me that the only costs are the writers. I had not heard of the print newsletter though. I haven't listened to Fool radio for a little while, I'm curious to see how it has evolved...

It could be a factor of the size of the organization, but the Fool has not done a good job of acknowledging my input. For example, when the home page was changed, the Fool asked people to comment on the design. This I did; I do wish the Fool wrote a quick note to acknowledge that my comments were read. Also, multiple times I have had emails asking me to join the Fool, though I think I have been a reasonably visible presence on the boards for a couple of years. I know that mistakes will happen in any organization, but "good customer service" includes acknowledging mistakes and some mea culpas on occasion. I will say that many of the writers have been very courteous in their comments to me, and TomG wrote me a very nice letter once.

I do think that the Fool should do a better job synthesizing info from and interacting with the community. I realize that PatG is a very busy man, but I do wish that he could talk on the boards sometimes, make him seem a little less "detached". Having said that, we in the community aren't always the most friendly/positive bunch - I hang out a lot at the Berkshire board, where it seems that entering with a "TMF" nick is an invitation to attack.

Anyways, I think I'm rambling at this point. Best,

Lleweilun Smith
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